🧶 Our Care & Replacement Policy

Last Updated: 21-05-2026

At Crochet Magic, every single item is lovingly handcrafted with care, attention to detail, and a whole lot of heart. Because our pieces are entirely handmade, no two items are exactly alike. Slight variations in color, size, or design are natural and are exactly what makes your purchase special and unique!

Because of the time and effort poured into creating these made-to-order pieces, we are unable to accept general returns or offer refunds. We appreciate your understanding in supporting a small artisan brand!

Damaged in Transit? We’ve Got You Covered. We pack every order securely to ensure it reaches you perfectly. However, if your item arrives damaged due to shipping, we will happily craft and send you a replacement at absolutely no extra cost.

How to Request a Replacement: To help us quickly verify the damage and process your replacement, we simply ask for a quick unboxing video.

1. Record the unboxing: Please take a continuous, unedited video starting from the sealed package all the way to showing the damaged item.
2. Let us know right away: Reach out to us within 24 hours of receiving your package. (Please note: For us to accept the claim, the video needs to clearly show the unopened package first, rather than just photos).

Contact Us If there is an issue with your delivery, please message us on WhatsApp with your order details and your unboxing video. We will make sure to provide you with a smooth and fair replacement process!

WhatsApp: 08840756659

Thank you for supporting handmade products and being a part of Crochet Magic.